Frequently asked questions
What is the return policy?
🔁 Returns
You can request a return within 7 days of receiving your order.
To be eligible for a return:
The item must be unused, unwashed, and in original packaging.
It must be in the same condition as received.
Return shipping costs will be the responsibility of the customer unless the product is damaged or defective.
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🔄 Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, contact us on WhatsApp or email.
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🚫 Non-Returnable Items
Certain items like personal care products, opened packaging, or hygiene-related items are not eligible for return.
Items marked "Final Sale" cannot be returned or exchanged.
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🕒 Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5-7 business days to your original payment method.
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📞 Need Help?
If you have any questions about your return or need help starting a return, reach out to us:
📱 WhatsApp: 7835856252
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Enjoy Free Shipping on All Orders: Shop Now!
About us
Welcome to ZookiMART!
Our mission is simple – to make everyday life easier and better. At ZookiMART, we handpick products that are useful, affordable, and reliable for your daily needs.
We believe online shopping should be more than just buying—it should be a smooth and enjoyable experience. That’s why we focus on:
✅ High-quality & trending products
✅ A safe and secure shopping experience
✅ Fast delivery with friendly customer support
Every order you place inspires us to grow and serve you better.